Heysquid technical support

4D CONCEPT support: a daily ally

The strength of our range of services combined with our solutions

Our solutions are rich in features, and our support in their day-to-day use is essential to our customers’ comfort.

We want you to be able to use your product to the full, which is why we pay particular attention to the quality of our support.

A unique site

The 4D CONCEPT support site

Answer all your questions

Every customer who subscribes to our support service has his or her own access, and will find a sympathetic ear for every request.

We respond as quickly as possible, and ensure full traceability of all exchanges right up to the resolution of queries.


Got a problem? Our support team registers the request and takes care of the customer.

Our forum makes it easy to keep track of all exchanges.


As some questions are answered directly in our knowledge base, we offer an enriched FAQ as soon as we detect and resolve recurring queries.

Keeping you informed

Our products are constantly evolving, and updates often have a beneficial impact on day-to-day use, or sometimes define new functional opportunities for our customers.

Release Notes

Release Notes show you everything that’s changed at a glance.


Our support site gives you access to a Blog with technical and didactic communications.


A Documentation section provides access to all standard documentation, as well as that relating to each custom implementation.

Our commitments

Delivering an optimal experience

Listening and empathy

Above all, our customers are our greatest source of inspiration.

We’ve been listening to their suggestions for many years, which is why our solutions are so successful today.

We establish channels of trust and integrate the values of each of our corporate clients.

As a result, we work in a caring and ethical way, with the aim of achieving complete satisfaction.

Le service client avec sérénité

We know that frustration breeds dissatisfaction, which is why we make it a point of honor to handle all your requests without exception.

The way we handle your requests maximizes the experience throughout the entire process: response time, quality of listening, accessibility and access to information.

Choose the addon that suits you

Heysquid is available in standard version or with addons adapted to your business and projects.

Heysquid NEWS

The complete editorial solution, ready to use for the news and communication groups

Excellence in Crossmedia

Discover our complete editorial solution for consumer and corporate communications.
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Heysquid DITA

The most efficient documentary standard finally within your reach

For your international document projects

Streamline your resources and increase your digital and multilingual deliverables.
More about

Heysquid PORTAL

Master your knowledge and communicate better with the Heysquid solution and its document portal addon

The Document Portal for your information assets

Disseminate your information by mastering your knowledge
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