4D CONCEPT support: a daily ally
The strength of our range of services combined with our solutions
Our solutions are rich in features, and our support in their day-to-day use is essential to our customers’ comfort.
We want you to be able to use your product to the full, which is why we pay particular attention to the quality of our support.
The 4D CONCEPT support site
Answer all your questions
Every customer who subscribes to our support service has his or her own access, and will find a sympathetic ear for every request.
We respond as quickly as possible, and ensure full traceability of all exchanges right up to the resolution of queries.
FORUM
Got a problem? Our support team registers the request and takes care of the customer.
Our forum makes it easy to keep track of all exchanges.
FAQ
As some questions are answered directly in our knowledge base, we offer an enriched FAQ as soon as we detect and resolve recurring queries.
Keeping you informed
Our products are constantly evolving, and updates often have a beneficial impact on day-to-day use, or sometimes define new functional opportunities for our customers.
Release Notes
Release Notes show you everything that’s changed at a glance.
BLOG
Our support site gives you access to a Blog with technical and didactic communications.
Documentation
A Documentation section provides access to all standard documentation, as well as that relating to each custom implementation.
Delivering an optimal experience
Listening and empathy
Above all, our customers are our greatest source of inspiration.
We’ve been listening to their suggestions for many years, which is why our solutions are so successful today.
We establish channels of trust and integrate the values of each of our corporate clients.
As a result, we work in a caring and ethical way, with the aim of achieving complete satisfaction.
Le service client avec sérénité
We know that frustration breeds dissatisfaction, which is why we make it a point of honor to handle all your requests without exception.
The way we handle your requests maximizes the experience throughout the entire process: response time, quality of listening, accessibility and access to information.
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